Effective Date: May 3, 2025 Last Updated: May 3, 2025
At SharpSharp.tv (“we,” “us,” or “our”), we are dedicated to safeguarding your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit our website at https://sharpsharp.tv (the “Website”), use our video streaming services, or interact with us. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) of the European Union, and other applicable laws. Our servers are hosted in Ireland, and while our services are primarily directed to users in South Africa, this policy applies globally. By using SharpSharp.tv, you agree to the practices described herein. For questions, contact us at admin@sharpsharp.tv (mailto:admin@sharpsharp.tv). 1. Information We Collect We collect personal information to deliver and enhance our video streaming services, manage subscriptions, and improve your experience. The types of information include:
Information You Provide:
Account Information: When you register or log in (e.g., via social media, email/password, or passwordless methods), we collect your email address, display name, first name, and a unique user identifier. For subscriptions, we collect billing details (e.g., name, payment method, billing address).
Profile Customization: Optional details like preferences or profile images.
Contact Information: If you contact us (e.g., via admin@sharpsharp.tv), we collect your name, email, and message content.
User Content: Feedback, comments, or reviews submitted on the Website.
Automatically Collected Information:
Usage Data: IP address, browser type, device details (e.g., operating system, device ID), pages visited, videos watched, and timestamps.
Cookies and Tracking: We use cookies and similar technologies to manage logins, store preferences, and analyze usage. Essential cookies ensure functionality, while optional analytics cookies help us improve the Website.
Streaming Data: Metrics like video quality, buffering, and completion rates.
Third-Party Login Data:
When you log in via social media or other identity providers, our authentication service collects your email, name, and profile data (with your consent). We receive a unique identifier, email, display name, and first name to create or link your SharpSharp.tv account.
2. How We Use Your Information We use your personal information to provide our services and ensure compliance with POPIA and GDPR, including:
Service Delivery:
Authenticate and manage your account.
Stream video content to you.
Process subscription payments and billing.
Personalize your experience (e.g., recommend videos based on viewing history).
Protect against fraud, unauthorized access, or Website abuse.
3. Legal Basis for Processing We process your personal information based on:
Consent: For optional uses (e.g., marketing emails, analytics cookies).
Contract: To fulfill our agreement (e.g., streaming services, subscriptions).
Legitimate Interests: For essential functions like Website improvement and security (balanced with your rights).
Legal Obligation: To comply with applicable laws.
4. How We Share Your Information We do not sell your personal information. We share data only as follows:
Service Providers:
Authentication Services: Process login data (email, name, identifier) for social media and other login methods.
Hosting and Streaming Providers: Manage Website hosting and video delivery, processing IP addresses and streaming metrics.
Payment Processors: Handle subscription billing and payment details.
Analytics Services: Optional tools process anonymized usage data with your consent.
Legal Requirements:
We may disclose data to comply with laws, respond to court orders, or protect our rights (e.g., fraud investigations).
Business Transfers:
If SharpSharp.tv is acquired or merged, your data may be transferred to the new entity, with continued protection.
All service providers are contractually obligated to protect your data and comply with POPIA and GDPR. 5. Data Storage and Security
Storage:
Your data is stored on secure servers in Ireland, meeting GDPR standards.
Account and billing data are retained while your account is active or as required for legal/tax purposes (e.g., 7 years under South African tax law).
Usage data is kept for up to 12 months for analytics, then anonymized.
Security:
We use encryption (e.g., HTTPS), secure authentication, and access controls to protect your data.
Videos are delivered via secure methods to prevent unauthorized access.
Regular security audits and updates maintain protection.
No online service is 100% secure. If you suspect a breach, contact us at admin@sharpsharp.tv (mailto:admin@sharpsharp.tv). 6. International Data Transfers With servers in Ireland and primary users in South Africa, your data may cross borders. We ensure:
GDPR Compliance: Our Irish servers meet EU standards.
POPIA Compliance: Transfers adhere to South Africa’s data protection rules.
Safeguards: Contracts with service providers include protections for global data transfers.
7. Your Rights Under POPIA and GDPR, you have the following rights:
Access: Request a copy of your data.
Rectification: Correct inaccurate data.
Erasure: Request data deletion (subject to legal retention).
Restriction: Limit data processing in certain cases.
Portability: Receive your data in a structured format.
Objection: Object to marketing or legitimate interest processing.
Withdraw Consent: Opt out of optional data uses.
Contact us at admin@sharpsharp.tv (mailto:admin@sharpsharp.tv) with your name, email, and request. We’ll respond within 30 days. For complaints, contact:
South Africa: Information Regulator at inforeg@justice.gov.za (mailto:inforeg@justice.gov.za).
Ireland: Data Protection Commission at info@dataprotection.ie (mailto:info@dataprotection.ie).
8. Cookies and Tracking We use cookies and similar technologies to enhance your experience:
Essential Cookies: Support login, session management, and streaming.
Analytics Cookies: Optional, track usage (e.g., page visits, video metrics) with consent.
Third-Party Cookies: Set by authentication and streaming services.
Manage preferences via our cookie banner or browser settings. Disabling essential cookies may affect functionality. 9. Third-Party Links The Website may link to external sites (e.g., social media, payment processors). We are not responsible for their privacy practices. Review their policies before sharing data. 10. Children’s Privacy SharpSharp.tv is not intended for users under 16 (POPIA/GDPR threshold). We do not knowingly collect children’s data. If we have such data, contact us at admin@sharpsharp.tv (mailto:admin@sharpsharp.tv) for deletion. 11. Changes to This Privacy Policy We may update this policy to reflect legal or service changes. Updates will be posted here with a revised Last Updated date. Significant changes will be notified via email or Website notice. Check periodically for updates. 12. Contact Us For questions, concerns, or to exercise your rights, contact our Data Protection Officer:
We aim to respond within 30 days. Thank you for trusting SharpSharp.tv with your personal information. Enjoy your streaming experience! 11. Changes to This Privacy Policy We may update this policy to reflect legal or service changes. Updates will be posted on this page with a revised Last Updated date. For significant changes, we’ll notify you via email or a Website notice. Check this page periodically for updates. 12. Contact Us For questions, concerns, or to exercise your rights, contact our Data Protection Officer:
We aim to respond within 30 days to all inquiries. Thank you for trusting SharpSharp.tv with your personal information. Enjoy your streaming experience!