Help & Support
Having trouble? Don’t worry, most issues can be solved quickly!
FAQ
What is SharpSharp TV?
SharpSharp TV is a South African online platform where you can watch live and recorded performances from schools, events, and shows. You can stream videos on any device, watch them as many times as you like, and even send gift vouchers so friends or family can enjoy them too.
How does it work?
Browse SharpSharp.TV, purchase access to a live or recorded performance, and log in to watch on any device.
Who can watch the video?
Access is for your household only. Everyone at home can watch as many times as they like. Friends or family in other households will need their own access — you can purchase this for them or send a gift voucher directly from the product page.
I can’t log in.
- Click here to log in
- Use the “Forgot Password?” link if needed
Tip: Check your spam or junk folder for the reset email
I bought a show but don’t see it.
Your purchase should appear instantly in your account. You can find it in two ways:
- Go to ‘My Videos’ via the account icon (top right)
- On the show’s page, the grey ‘Watch’ button will turn yellow and become clickable once you have access
There’s audio but no video (black screen).
Some Smart TVs (especially Hisense) block playback due to outdated anti-piracy software. Workaround: connect a laptop to your TV with an HDMI cable.
The video won’t play on my laptop.
Best browsers: Chrome, Firefox, Edge. Safari is not fully supported.
Quick fixes:
- Refresh the page
- Check your internet connection
- If the problem continues, contact us (details below)
Payment failed or I was double charged.
Payments are automatically verified. If you see an issue, please WhatsApp or email us with your order number.
Can I watch on my TV or phone?
Yes! You can watch on desktop, mobile, or tablet. For TV, use screen-mirroring or casting from
your phone.
Note: Some Hisense TVs don’t support our videos due to outdated anti-piracy software — use an HDMI cable from a laptop if needed.
Contact Us
We’re here to help!
WhatsApp Support: Chat with us using the WhatsApp icon (bottom right of screen)
Email Support: info@sharpsharp.tv
Support Hours:
- Mon–Fri: 9am–8pm
- Sat–Sun: 10am–6pm
Response time: typically within 1 hour